Privacy Policy – Plumber Sandton

Effective Date: 09/17/2023
Last Updated: 09/17/2025

Plumber Sandton (“we,” “us,” “our”) respects your right to privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you engage with us, whether as a customer, website visitor, supplier, or contractor. It has been developed in line with the Protection of Personal Information Act, 4 of 2013 (POPIA), the Promotion of Access to Information Act (PAIA), and other applicable laws of South Africa.

Who We Are

Plumber Sandton is a plumbing services company operating in Sandton, Gauteng. We provide emergency plumbing services, maintenance, installations, and related support. When we process your personal information, we do so as a “responsible party” under POPIA.

What Information We Collect

We may collect personal information that you provide to us directly, information generated in the course of providing services, and certain data automatically collected when you interact with our website or digital platforms. This may include:

• Name, surname, contact numbers, and email address

• Physical and postal addresses, including service locations

• Identification details such as national ID or company registration number where legally required

• Payment and billing information such as invoices, bank details, or card details (processed through secure third-party payment systems)

• Information related to plumbing services, such as property details, service history, descriptions or photographs of plumbing problems, and access instructions

• Technical and website usage data including IP addresses, browser type, operating system, device information, and site usage patterns through cookies or analytics tools

• Records of your communications with us, including emails, phone calls, WhatsApp messages, and SMS

We do not ordinarily collect special or sensitive personal information such as health data, religious beliefs, or biometric identifiers. If such information becomes necessary, we will only collect and process it with your explicit consent and for a lawful purpose.

How We Collect Information

We collect information directly from you when you request services, contact us, submit forms, or make payments. Information may also be collected automatically through our website, analytics, and cookies. In some cases, information may be provided by third parties, such as referrals, contractors, or payment processors.

Why We Use Your Information

Your information is used for the following purposes:

• Scheduling and providing plumbing services

• Responding to enquiries and providing quotes

• Processing payments and issuing invoices

• Sending administrative information such as confirmations, service updates, or changes to terms

• Delivering marketing communications, only where consent has been provided or permitted by law

• Improving our website, services, and overall customer experience

• Meeting legal and regulatory obligations, including tax and compliance requirements

• Preventing fraud, ensuring security, and resolving disputes

Legal Grounds for Processing

In accordance with POPIA, we process your personal information only where lawful. This may be based on your consent, the necessity of fulfilling a contract, compliance with legal obligations, or our legitimate business interests in delivering plumbing services and improving customer satisfaction.

Sharing and Disclosure

We do not sell or rent personal information. We may share your information with trusted third-party service providers who assist us with operations such as IT support, hosting, cloud storage, marketing services, and payment processing. Contractors or subcontractors may receive relevant service details for jobs they are assigned. We may disclose information when required by law, in response to lawful requests from regulators or courts, or in connection with business restructuring, acquisitions, or transfers.

International Transfers

If your information is transferred outside South Africa, for example through cloud-based systems or service providers, we will ensure adequate protection measures are in place, such as contractual safeguards, or request your consent where required.

Cookies and Tracking

Our website uses cookies and related technologies to analyse traffic, improve functionality, and personalise your experience. Essential cookies are required for the site to operate. Non-essential cookies can be managed or disabled through your browser, though some features may not function properly if cookies are blocked.

Data Retention

We retain personal information for as long as it is required to provide services, comply with legal obligations, or resolve disputes. Once no longer required, information will be securely destroyed or anonymised.

Data Security

We use appropriate physical, electronic, and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These include secure servers, encryption, password protection, access controls, and staff training on data protection practices.

Your Rights

You have the right to request access to the personal information we hold about you, to request corrections or updates, to object to or restrict processing in certain cases, and to request deletion where the information is no longer required. You may withdraw consent to processing at any time where consent was the basis for collection. You also have the right to lodge a complaint with the Information Regulator of South Africa if you are dissatisfied with how we handle your information.

Direct Marketing

We may contact you with special offers, promotions, or service updates if you have opted in to receive such communication, or where otherwise legally permitted. You can opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Children’s Privacy

Our services are not intended for minors under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it.

Data Breach Notification

In the unlikely event of a data breach, we will take immediate steps to limit harm, investigate, and notify affected individuals and the Information Regulator if required by POPIA.

Updates to This Policy

We may update this Privacy Policy to reflect changes in law, our practices, or technology. Updated versions will be posted on our website with a revised “Last Updated” date. Where changes are significant, we will notify you where reasonably possible.

Contact Us

For any questions, requests, or complaints about this Privacy Policy or your personal information, please contact our Information Officer:

Plumber Sandton
Information Officer: Nhlanhla Zikhali
Email: info@plumbersandton.co.za
Phone: 0677781805
Address: 174 Webber Road, Sundown, Sandton

If your concerns remain unresolved, you may contact the Information Regulator of South Africa via https://www.justice.gov.za/inforeg/.